Mashreq Neo is a bank for a Brilliant new world. A digital bank powered by Mashreq that exists entirely on your phone. With all the banking services you could need in the palm of your hand, you’ll never have to step into a branch again!
Mashreq is a traditional bank where customers can enjoy banking services in branch, online and over the phone.
Mashreq Neo is a digital bank that lives entirely in your phone. Mashreq Neo customers don't need to fill out forms to open an account, and never have to visit a branch. All banking services are available through the mobile app, and are supported by a dedicated customer support team (telephone line and email).
Yes, existing Mashreq customers are also eligible to apply for Mashreq Neo. In fact, they can continue to maintain relationships with both Mashreq and Mashreq Neo.
Mashreq Neo allows you to enjoy effortless banking anywhere, anytime. With the bank in your hand, you can: open an account instantly, check your balances, statements, and transaction history, make payments, transfer money locally and internationally, trade stocks, and so much more.
Yes, the Mashreq Neo app works across iOS and Android smartphone devices. You can download the App from the respective App stores i.e. App Store for Apple devices and Play Store for Android devices.
Yes, you can access Mashreq Neo through desktop as well: mashreqneo.com/login. Enjoy effortless online banking anywhere anytime!
Absolutely. We at Mashreq, value your banking security and have taken all the necessary measures to ensure the safety of your personal and account information. Each time you log in to Mashreq Neo app, a secure connection is made between your device and the bank. This connection is protected using an industry standard security protocol that prevents compromise. We recommend you to follow safe banking practice and use a secure password during the app registration process to ensure that your confidential information is kept safe.
With Mashreq Neo digital account, there is no need for you to visit a Mashreq branch. However, you can visit Mashreq ATM/ ITM for Cash Withdrawal, Cheque encashing, Mobile Number/ Address/ EID update etc.
You can refer to our Schedule of Charges that covers all Neo products.
Mashreq Neo offers a range of instant banking services. You can apply for a current or savings account. Additionally, you can also opt for an investment, foreign currency, or gold account.
There are three types of accounts available, designed to put you in full control of your finances:
For Neo Smart and Neo Savings accounts, you need to maintain minimum monthly average balance of AED 3,000. If you are not able to do so, you will be charged a low balance fee of AED 25 per month. For the Neo Basic account, you are not required to maintain any minimum balance.
Your monthly average balance is all of your balances at the end of each day added together, and divided by the number of days there were in that month.
Effective May 1 2019, all new Mashreq Neo Smart account customers are eligible for Welcome Bonus as given below:
Once you sign up to Mashreq Neo and choose your package, we will issue you a debit card, post which all your banking services will be available on your mobile.
It's easy. You can use our Mashreq Neo app to transfer your money either locally or internationally using following simple steps:
You can make a payment in the palm of your hand! Use our Mashreq Neo app to pay your bills by:
You will earn guaranteed 1% cashback on your first month’s salary (up to AED 1,000) if you choose to transfer your salary to your Mashreq Neo account.
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Note: Shortly after your Welcome Kit delivery, a confirmation SMS will be sent on your registered mobile number notifying that your account is active, post which you can reach out to your HR department to initiate salary transfer.
You can view the complete T&Cs of the Referral Program here
It’s easy! Download Mashreq Neo from the App store and follow the simple application process. You can also open a Mashreq Neo account from Mashreq Neo website (Mashreqneo.com).
To open a Mashreq Neo account you need to have your Emirates ID. For a Smart or Basic account you need to earn a salary of AED 5,000 each month. You will be required to present a copy of your passport and Visa when our team will visit you post scheduling an appointment
Sure. If you run your own business and have annual turn-over of at least AED 60,000, you can open a Smart or Basic account with Mashreq Neo. Simply select "Self-employed" while you fill your account opening form here: apply.mashreqneo.com
We try our best to deliver your welcome kit within 4 days of a/c opening. In case we haven't been able to deliver it so far, please write to us at firstname.lastname@example.org
As soon as your account gets activated, you will receive an SMS from us. Please do not initiate any fund / salary transfer before your account gets activated. In case you haven't received the message yet, please write to us at email@example.com.
You can activate your card by simply logging into your Mashreq Neo app. Go the Menu, and click on Card Control > Activate. Enter your pin and click on Set Pin to complete debit card activation. That's it! You can also SMS DCA [Space] [Last 4 digits of your Card No.] to 4250.
You can fund your Neo account by transferring money from any of your bank accounts. Just use the below information:
You can find your account number:
You can see your IBAN and all your account information by clicking on Accounts section >> Details on your Mobile App after login. Alternatively you may click the following link to see the IBAN: https://www.mashreqneo.com/en/iban/
Most of the Mashreq ATMs have cash deposit facilities. You can use our app to locate your nearest ATM.
You can see your monthly statements and your transactions by clicking on the Account tab on your dashboard.
You can obtain your Neo account e-statement by simply logging into Mashreq Neo Online. Within the ‘Accounts’ section on the right, click on ‘Accounts Activity’ and download the statement in excel/PDF format. For stamped statement, please reach out to our 24x7 customer support team (+971 4-424-6666) or write to us at firstname.lastname@example.org, and we will courier it to your registered address.
Please reach out to our 24x7 customer support team (+971 4-424-6666) for closing your Neo Account.
Retrieving your User ID is as easy as withdrawing money from the ATM. Go to any Mashreq ATM and login with your PIN. Tap on "My Services" and select "Mashreq Online Services". Now select "Mashreq Online Retrieval". You will receive an authorization code on your registered mobile number via SMS, enter the code and you will soon receive your User ID on your registered mobile number.
You can choose any of the 2 options to reset your password:
Looks like you have changed the password recently. Follow the path on ATM - My Services >> Mashreq Online Services >> Mashreq Online reactivation
We believe we've answered every question within these FAQs! If you need further assistance, you may write to us at email@example.com