Mashreq Neo is a bank for a Brilliant new world. A digital bank powered by Mashreq that exists entirely on your phone. With all the banking services you could need in the palm of your hand, you’ll never have to step into a branch again!.
Mashreq is a traditional bank where customers can enjoy banking services in branch, online and over the phone.
Mashreq Neo is a digital bank that lives entirely on your phone. Mashreq Neo customers don't need to fill out forms to open an account, and never have to visit a branch. All banking services are available through the mobile app, and are supported by a dedicated contact centre.
Mashreq Neo offers a range of instant banking services. You can apply for a current or savings account. Additionally, you can also opt for an investment, foreign currency, or gold account.
Yes, existing Mashreq customers are also eligible to apply for Mashreq Neo. In fact, they can continue to maintain both relationships with Mashreq and Mashreq Neo.
Once you sign up to Mashreq Neo and choose your package, we will issue you a debit card, post which all your banking services will be available on your mobile. Current account customers would also receive a cheque book.
Mashreq Neo allows you to enjoy effortless banking anywhere, anytime. With the bank in the palm of your hand, you can: open an account instantly, check your balances, statements, and transaction history, make payments, transfer money locally and internationally, trade stocks, and so much more.
Yes, the Mashreq Neo app works across iOS and Android smartphone devices. You can download the App from the respective App stores i.e. App Store for Apple devices and Play Store for Android devices.
Yes, you can download the app on different phones. All you need to access your account is your User ID and Password.
Absolutely. We at Mashreq value your banking security and have taken all the necessary measures to ensure the safety of your personal and account information. Each time you log in to Mashreq Neo app, a secure connection is made between your device and the bank. This connection is protected using an industry standard security protocol that prevents compromise. We recommend you to follow safe banking practice and use a secure password during the app registration process to ensure that your confidential information is kept safe.
Don't worry. It's very simple process to change password. Open your Mashreq Neo App, on login screen press 'Reset password? and simply follow the instructions to reset your password.
You may be using the incorrect login details or the app may be locked after multiple login attempts. You can simply visit Mashreq Neo Online to unlock your Id.
Yes. The app only needs an internet connection and can be used in different countries.
Yes, you can access Mashreq Neo through Desktop Portal as well. Enjoy effortless online banking anywhere anytime!
There are three types of accounts available, designed to put you in full control your finances:
It’s easy! Download Mashreq Neo from the App store and follow the simple application process. You can also open a Mashreq Neo account from Mashreq Neo website (Mashreqneo.com).
The best salary account available to you usually has a few key characteristics. Here is what to look out for: joining benefit, no restriction of minimum balance commitment, free international remittances, fees and lengths of any particular offer.
We are confident our Mashreq Neo Salary account ticks all of these boxes. You'll get joining benefit as well as annual benefit after 1 year. You can do free international remittance also (Mashreq free, correspondent bank charges apply). Once you open your salary account with Mashreq Neo all you have to do is sit back and enjoy banking.
To open a Mashreq Neo account you need to have your Emirates ID. For a Smart or Basic account you need to earn a salary of AED 5,000 each month. You will be required to present a copy of your passport and Visa when our team will visit you.
For Neo Smart and Neo Savings accounts, you need to maintain minimum monthly average balance of AED 3,000. If you are not able to do so, you will be charged a low balance fee of AED 25 per month. For the Neo Basic account, you are not required to maintain any minimum balance.
Your minimum balance is the minimum amount of money you need to have in your account at all times. But don't worry no minimum balance required. Your monthly average balance is all of your balances at the end of each day added together, and divided by the number of days there were in that month.
Effective Mar 7 2019, all new Mashreq Neo Smart and Basic account customers are eligible for Welcome Bonus as given below:
You can see your IBAN and all your account information by clicking on the account tab on your Mobile App after login. Alternatively you may click the following link to see the IBAN: https://www.mashreqneo.com/en/iban/
You can see your monthly statements and your transactions by clicking on the account tab on your dashboard.
You can withdraw cash from your Mashreq Neo account at any Mashreq ATM or other bank's ATMs.
Most of the Mashreq ATMs have cash deposit facilities. You can use our app to locate your nearest ATM.
It's easy. You can use our Mashreq Neo app to transfer your money either locally or internationally using following simple steps:
You can make a payment in the palm of your hand! Use our Mashreq Neo app to pay your bills by:
Absolutely nothing. Mashreq Neo is free. For detailed charges, please visit the Schedule of Charges section on our website.
We believe we've answered every question within these FAQs! If you need further assistance, you may call us o 424 6666