Credit Card Charges

With effect from 1st January 2018, all fees & charges mentioned below are subject to additional 5% Value Added Tax (with the exclusion of interest & currency conversion charges).

NEO Credit Card Charges (in AED)
Joining Fee AED 0 
Principal Annual Fee Free for life
Maintenance Fee No Charge
Card replacement fee AED 200
Returned Cheque Fee AED 300
Late Payment Fee AED 395
Over limit Fee AED 279
Paper Statement Fee AED 5
Additional copy of Statement fee AED 15
Retail interest Rate (p.m.)  3.25%
Cash Advance interest Rate (p.m.)** 3.75%
Cash Advance Fee 3% or AED 200 whichever is higher
Foreign Transaction Fee 2.30%
Credit Shield Charged at 0.89% of Outstanding Amount
Smart Protect AED 60 per month
Pay Protect Charged at 0.99% of Outstanding Amount
Pay Protect Lite Charged at 0.59% of Outstanding Amount
Accident Care AED 600,000 cover at AED 45 p.m
AED 300,000 cover at AED 30 p.m
SMS Service No Charge
Balance Transfer / Easy Cash Fee / Interest p.m. **** 1%
Balance Transfer/ Easy cash (installment plan) cancellation fee AED 100
Processing fee (for 0% Easy Payment Plan at Participating Merchants)
1% for 3 & 6 months tenure; 3% for 9 & 12 months tenure
Instalment Plan Cancellation (only applicable for 0% EPP offers)
AED 250
Credit Card payment at 3rd Party Locations. AED 4

Debit Card Charges

With effect from 1st January 2018, all fees & charges mentioned below are subject to additional 5% Value Added Tax (with the exclusion of interest & currency conversion charges).

Neo Debit Card Charges (in AED)
First Debit Card issued  Free
Debit Card Replacement Charge AED 25
Debit Card Currency Conversion Fee ~ 2.00%
Annual Fee Free For Life
Cash Withdrawal Free through  Mashreq ATM's (in UAE)
AED 2 through other bank’s ATM (in UAE)
AED 6 through other banks ATM (in GCC)
AED 20 through Other banks ATM (Internationally)
Balance Inquiry transactions Free through Mashreq ATM's (in UAE)
AED 1 through Other banks ATM (in UAE)
AED 3 through Other banks ATM (in GCC)
AED 3 through Other banks ATM (Internationally)
Declined transactions Free through Mashreq ATM's (in UAE)
AED 1 through Other banks ATM (in UAE)
AED 3 Other banks ATM (in GCC)
AED 3 Other banks ATM (Internationally)
Retrieval of sales slip AED 25

Mashreq Neo Account Service Charges

Mashreq Neo Account Charges (in AED)
Minimum Monthly Balance  
Salary Account AED 0 
Current Account (no minimum commitment) AED 0
Current Account (minimum commitment) AED 3000
Fall below fee
Salary Account AED 0
Current Account (no minimum commitment) AED 0
Current Account (minimum commitment) AED 25
No of free transaction – other than ATM & Online AED 6 per month
Additional transaction fee AED 10
Account closure charges (If closed within 1 year of opening) AED 100
Bank Statement
Regular Statement Free Quarterly
Additional Statement  AED 25
Cheques 
Additional Cheque book request (First cheque book complimentary) AED 1 per leaf
Local Cheque Clearing – Normal Free
Special Clearing AED 205
Stop Payment (per instrument per cheque) AED 50
Cheque Returned – Drawn on Own account AED 100
PDC custodial service AED 5 per cheque
Request for copy of old Cheques/Documents AED 10 for < = 1 year
& AED 20 for > 1 year
Remittance
International Transfer (Salary Account)* No Charge
International Transfer (Current Account) AED 25
Domestic Transfer AED 1
Recall of TT funds /TT Return/Investigation of TT status AED 50
SWIFT copy charges AED 25
Inward Remittance Free
Account to Account transfer (within Mashreq UAE) Free
Bill Payment
Non Mashreq Credit Card Payment AED 10
Utility Bill Payments (DEWA, SEWA, ADDC, Etisalat, DU and SALIK Free

*Note: no Mashreq Neo charges but correspondent bank charges apply

Investment Trading Service Charges

Exchange Currency Commission PerTrade Minimum Commission
BME Spanish Exchanges (SIBE) EUR 0.2050% 30
Duetsche Borse (FSE) (XETRA ) EUR 0.2050% 30
Duetsche Borse (XETRA_STARS) EUR 0.2050% 30
Euronext Amsterdam (AMS) EUR 0.2050% 30
Euronext Brussels (BRU) EUR 0.2050% 30
Euronext Paris (PAR) EUR 0.2050% 30
Hong Kong Exchange (HKEX) HKD 0.2050% 150
Irish Stock Exchange (ISE) EUR 0.2500% 30
London Stock exchange (IOB) (LSE_INTL) USD 0.2050% 30
London Stock exchange (SEAQ) (LSE_SEAQ) GBP 0.2025% 50
London Stock Exchange (LSE_SETS) GBP 0.3700% 30
Borsa Italiana/Milan Stock Exchange (MIL) EUR 0.2025% 30
NASDAQ OMX Copenhagen (CSE) DKK 0.2050% 50
NASDAQ OMX Helsinki (HSE) EUR 0.2050% 30
NASDAQ OMX Stockholm (SSE) SEK 0.2050% 65
NASDAQ OMX Stockholm (First North) (SSE_FN) SEK 0.2050% 65
Olso Børs/Oslo Stock Exchange (OSE) NOK 0.2050% 65
Swiss Exchange (Blue-Chip) (VX) CHF 0.2050% 50
SIX Swiss Exchange (SWX) CHF 0.2050% 50
Wiener Börse/Vienna Stock Exchange (VIE) EUR 0.2100% 30
Share Value
US MAIN Exchanges (AMEX; NASDAQ; NSC; NYSE_ARCA; NASDAQ SC) > USD 10 share 0.2185% 30
US MAIN Exchanges (AMEX; NASDAQ; NSC; NYSE_ARCA; NASDAQ SC) < USD 10 share 0.2300% 30
Trade Size
US OTC Exchange (OOTC) < USD 50,000 trade 6.25 cents / share N/A
US OTC Exchange (OOTC) > USD 50,000 trade 2.50 cents / share 30