The Neo app is available on Google Playstore, Apple Appstore and Huawei AppGallery. You can click here to go to the app store and download the Neo app.

To create a Mashreq Neo account, you need to have your Emirates ID. Download the Mashreq Neo app from App Store / Play Store and tap on 'New to Neo? Click here to apply' and follow the simple application process. You can also open a Mashreq Neo account from the Mashreq Neo website by clicking here

Please follow the below steps to retrieve your application: 1. Open the Mashreq Neo app & click on 'New to Neo. Tap here to Apply' banner 2. Enter your mobile number and email id with which you were trying to open your Neo account 3. Your application will be resumed at the point where you had left. You can complete the remaining steps to open your account. In case you were trying to open an account through the website, please follow steps 2 and 3 mentioned above after clicking here. Once you complete all the account opening steps, you receive and SMS and email with your account number.

With a Mashreq Neo digital account, there is no need for you to visit a Mashreq branch. However, you can visit a Mashreq ATM/ITM for withdrawing cash, encashing cheques, and updating your mobile number/address/EID etc.