Log in to the Mashreq Neo app and follow the below steps:
a. Click on 'Activate Now' in the 'Card Ready to Activate' section on the Overview screen
b. Enter the Expiry Date of the card
c. Set up your preferred 4 digit PIN
d. Enter the OTP send to your registered mobile number. That's it
You have several choices:
Mashreq Neo Mobile:
1. Search “Mashreq Neo” on Apple Store / Google Play & download Mashreq Neo Mobile app.
2. Login to the app and go to “Cards” in the menu.
3. Select the required card to generate PIN
4. Go to “Reset PIN” under ‘Card Control.’
Mashreq Neo Online:
Login to Mashreq Neo Online through mashreqneo.com and go to “Generate Card PIN” in the Quick Links section on the right hand side
All our Debit Cards have the contactless (NFC) feature and you might need to enter your PIN if you go above a certain threshold.
You can file a dispute for a Debit Card transaction by filling in the required details on the dispute form. Please download the form at https://www.mashreqbank.com/uae/en/pdfs/2016/Cardholder_Dispute_Form.pdf and email the completed and signed form to Dispute@Mashreq.com