Privacy Notice

Mashreq Neo, is a division of Mashreqbank psc, a public shareholding company organized and existing under the laws of the Emirate of Dubai, United Arab Emirates and its successors and assignees (hereinafter referred to as “Mashreq”, or “Bank” or “Mashreq Neo” or “We”). Mashreq recognizes the importance of protecting your personal information and financial transactions. We understand the need to safeguard sensitive information that you have entrusted to us. We maintain standards and procedures designed to prevent misuse of this information. Therefore, we have put together a Privacy Policy and approach that respects and addresses your needs.

Personal Information

Personal Information is defined as any and all information concerning you that you digitally provide us. This includes personal data such as financial or non-financial transactions or any banking data transmitted through the digital banking service. At the inception, you will apply to us to access the Mashreq Neo service. Any information contained in the application or its annexes shall be treated as personal information and shall be retained by the Bank so that we can provide you with the service you request. After you become a valued Subscriber, our Mashreq Neo system records your online sessions, including the financial and non-financial transactions you conduct online. This data enables us to process and confirm your transactions. It also enables the banking application to provide you with automatic online reports. E-mails sent by you are also retained by the Bank and are considered as personal and confidential correspondence data.

Protection of Personal Information and account data

Mashreq will use personal information as appropriate in the normal course of our business to provide the service you have requested. We also send account statements, e-mail updates on services, transactions and other materials we believe will be of importance or interest to you. We have procedures to assure that your financial information is accurate, current and complete. We also have procedures to respond to your requests to correct inaccurate information in a timely manner. Should you have any doubts or inquiries with regard to the accuracy of your personal information or of any transaction occurring over the internet, please login via and click on the envelope icon, at the top right corner, to submit your query. For any change in policy or account critical information, we will be contacting you through the agreed correspondence channels. We request that you keep your information as up to date as possible so that you may get the maximum benefit from the Mashreq Neo service.

Restrictions on disclosing information to third parties

Mashreq does not and will not sell or provide personal information to third parties for independent use. We may, however, share personal information with official bodies if that information is required by the authorities. We shall provide the information to the appropriate official body only, and not to any other parties.

Limiting Employee access to personal information or security protection

Some of this information may be handled by our employees. The employees abide by the Bank’s privacy and confidentiality policy and are adequately trained on the importance of confidentiality and customer privacy through standard operating procedures (SOP), special training programs and our policies on ethics.